When designing and structuring intranets, it is useful to distinguish between core content, and business-unit specific information.

I’ve just spent a day with a well-known global company at their headquarters in Sweden (and no, it’s not IKEA). They are in the early…

Intranet projects are challenging at the best of times. Sites are large and content rich. Project teams are often thrown into the deep end, with…

Intranet projects are challenging, and it’s easy for teams to fall into common traps that can undo the good work being done.

When designing intranets or websites, it is helpful to have some rules of thumb to follow when making decisions. Over time, many of these have…

The ‘three clicks rule’ is perhaps the most widely known web design principle, but it’s a myth.

A little while back I wrote a post about the global-local challenge for many intranets. To quote: In any large organisations, there will be many…

Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that…

The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.