The ‘three clicks rule’ is perhaps the most widely known web design principle, but it’s a myth.

Ideally, all intranet design projects should adopt a design approach which consults with users throughout the process, from identifying needs to input and evaluation of…

There is no more contested or challenging page on the intranet than the homepage. As it is the most visible page on the site, everyone…

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

A little while back I wrote a post about the global-local challenge for many intranets. To quote: In any large organisations, there will be many…

I’ve just settled back in from my most recent conference tour, and I’ve spent a lot of time talking with intranet teams from a wide…

How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always…

It’s great when we get a chance to try out some new techniques in our client work. Two examples at the moment: We are starting…

The usability of a content management system is paramount. If authors and site owners can’t work out how to use the CMS, you’ve got nothing….