Customer service is make-or-break for many organisations, and intranets can help.
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Create information clusters, not pigeon holes.
When structuring a site, take a bottom-up approach to identify the right clusters
How ready is your organisation for social?.
The starting point for every social project should be a ‘temperature check’ of readiness.
Ideation applications on the intranet.
Ideation applications tap into staff knowledge to create and share ideas.
Social must be mobile.
Social and collaboration tools must be provided on mobile devices from day one.
Target your intranet improvements.
Intranet improvements must match business goals, meet staff needs and be practical.
Intranet launch videos.
Intranet launch videos can be inspirational, influencing or informative.
Collaboration isn’t free.
Enterprise collaboration needs to be deployed seriously to succeed, and not treated as a zero-cost option.
Align intranet strategy with business objectives.
Intranets add the greatest value when they go beyond just providing content, to directly supporting business objectives.
There is (largely) nothing to fear from enterprise social.
Experience from many organisations is that enterprise social tools generate few (if any) problems.
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