Customer service is make-or-break for many organisations, and intranets can help.
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When structuring a site, take a bottom-up approach to identify the right clusters
The starting point for every social project should be a ‘temperature check’ of readiness.
After a much-deserved break, what should an intranet team do after a major launch?
Ideation applications tap into staff knowledge to create and share ideas.
Social and collaboration tools must be provided on mobile devices from day one.
Intranet improvements must match business goals, meet staff needs and be practical.
Intranet launch videos can be inspirational, influencing or informative.
The right technology partner for a SharePoint project is key, and this requires a good selection process.
Enterprise collaboration needs to be deployed seriously to succeed, and not treated as a zero-cost option.