When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months,…
Following a core set of guidelines will greatly improve the effectiveness of staff interviews.
A range of tools and techniques can be used to help remote teams work well together, despite the distances involved.
There are many elements of collaboration, and we often encounter the “blind men and the elephant problem”. We’re all talking about collaboration, but we’re actually…
| View I've just uploaded the presentation I gave today at a KM Roundtable meeting in Melbourne. A great group of people, lots of good questions, only just scratched the surface in the time we had available. (I think there's huge amount of value in all these types of groups. The simple act of getting together and sharing information face-to-face is immensely valuable. So if you're into KM, definitely look into the KM Roundtables, held in Victoria and NSW.)
A number of articles have recently been published on collaboration. Focusing on collaboration tools, these articles have explored when they work, the challenges involved and how to avoid these problems in practice. In many ways, these articles have taken for granted the central aspect of collaboration: the people involved. This article will explore the human face of collaboration, touching upon a range of enterprise considerations. Collaboration can't be forced It make no sense to roll out collaboration tools to the whole organisation. Collaboration takes place between people, and can't be forced or created through the use of technology. While it
Collaboration tools are vital, but left unmanaged, their spread can be anti knowledge sharing.
The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.
No longer the antithesis of working hard, online chat has become an integral part of core business processes in some organisations. Across both the public and private sectors there is a trend toward online chat as a valid business tool, particularly in call centre environments. By using online chat to supplement traditional information sources such as intranets and training folders, staff are provided with answers to specific problems and questions and access to specific staff in real-time. Online chat can be used to: to leverage the collective knowledge resources and research capability of the team as a training and management
Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness Patrick Lambe, 2007 Taxonomies are often surrounded by an air of reverence and mystique. Traditionally seen as the domain of librarians, recordkeepers and botanists, they are now hot property in business circles, but no better understood. Patrick Lambe's book sets out to systematically address these issues, by introducing, explaining and exploring taxonomies. Coming from a background as a librarian, knowledge management expert and consultant, Patrick draws together many topics to provide a rich view of taxonomies in the real world. This is not a how-to manual. While a strong overall methodology is outlined