When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup….
Call centre staff have important information needs that greatly influence the quality of customer service provided.
When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months,…
Following a core set of guidelines will greatly improve the effectiveness of staff interviews.
A range of tools and techniques can be used to help remote teams work well together, despite the distances involved.
There are many elements of collaboration, and we often encounter the “blind men and the elephant problem”. We’re all talking about collaboration, but we’re actually…
| View I've just uploaded the presentation I gave today at a KM Roundtable meeting in Melbourne. A great group of people, lots of good questions, only just scratched the surface in the time we had available. (I think there's huge amount of value in all these types of groups. The simple act of getting together and sharing information face-to-face is immensely valuable. So if you're into KM, definitely look into the KM Roundtables, held in Victoria and NSW.)
A number of articles have recently been published on collaboration. Focusing on collaboration tools, these articles have explored when they work, the challenges involved and how to avoid these problems in practice. In many ways, these articles have taken for granted the central aspect of collaboration: the people involved. This article will explore the human face of collaboration, touching upon a range of enterprise considerations. Collaboration can't be forced It make no sense to roll out collaboration tools to the whole organisation. Collaboration takes place between people, and can't be forced or created through the use of technology. While it
Collaboration tools are vital, but left unmanaged, their spread can be anti knowledge sharing.
The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.