An outstanding use of digital tools to support a KM mentoring program at a professional services firm.
Knowledge management isn’t dead, it’s more important than ever!.
For many years, we’ve helped firms to determine practical approaches to knowledge management.
Frontline content is business critical.
Frontline staff rely on great content which must be complete and accurate
Six approaches to sharing and organising knowledge.
Successful knowledge management practices range from social tools, to formalised data and reporting.
Share knowledge with communities of practice.
Communities of practice are by far the most successful knowledge management (KM) approach.
Designing a global intranet for an intergovernmental agency.
A case study on creating a global intranet that supports democracy worldwide.
Finding staff for intranet research.
There are both formal and informal ways of finding staff for user research
Ideation applications on the intranet.
Ideation applications tap into staff knowledge to create and share ideas.
Collaboration isn’t free.
Enterprise collaboration needs to be deployed seriously to succeed, and not treated as a zero-cost option.
It’s time to put the focus back on frontline knowledge.
If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…