Online forms on a corporate intranet deliver clear benefits and cost savings. This article outlines a simple step-by-step approach to implementing online forms.

All delivery channels (not just the intranet) must be considered when planning an overall information management and communications strategy.

This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.

In many organisations, the intranet competes with e-mail, file shares, document management and records management. What is needed is a clear policy about what these…

This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).

Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.