The challenge for records management vendors.

I recently finished an "information management and records management" review in a small public-sector agency. One of the findings was that while they needed a records management system (RMS), they couldn't proceed with the system they had due to its major usability problems. This accords my experiences in other organisations: notably that there has been a 100% failure rate of rolling out records management systems (with some exceptions, such as legal firms). In my earlier article, I identified three critical success factors: the system, classification scheme and message. Focusing on the system: records management systems are perfectly designed for their

How staff look for documents.

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.

Rolling out a records management system.

This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.

Is it DM or CM?.

This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).