This framework allows organisations to take a holistic and truly strategic approach to digital employee experience.

While digital literacy is now very important, the latest survey shows that it’s mixed or highly variable in 65% of organisations.

Employees need a starting point that allows them to make the most of the modern digital workplace

Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.

This keynote explores digital employee experience: the story so far, where we are today, and where next.

This framework helps teams to sharpen their thinking, and to present a compelling business case

Three concepts fit together to provide a complete picture for what we deliver digitally to employees.

Narrative, in the form of stories, is a powerful way of describing a desired future state of working practices.

A great digital employee experience will only be achieved with a clear vision, a set of guiding principles, and a series of projects.

James shared real-world examples of great digital workplaces as the closing keynote at IKO Singapore 2019.