In-house workshop: writing for the intranet.

Following on from Rebecca Rodger’s article Helping intranet authors write quality content, it’s worth highlighting that Rebecca runs in-house “writing for the intranet” courses throughout…

How new technologies can help KM.

It was a great pleasure to present at KM Australia today in Sydney. My talk took a pragmatic look at how changing technologies can support…

Collaboration is about people.

| View I've just uploaded the presentation I gave today at a KM Roundtable meeting in Melbourne. A great group of people, lots of good questions, only just scratched the surface in the time we had available. (I think there's huge amount of value in all these types of groups. The simple act of getting together and sharing information face-to-face is immensely valuable. So if you're into KM, definitely look into the KM Roundtables, held in Victoria and NSW.)

Intranet questions (Brisbane, Australia).

I've just finished running a very enjoyable Intranet Planning Day workshop in Brisbane. Plenty of questions and lots of interaction, just the way I like it. For the record, here were the "big questions" raised at the beginning of the day: Getting management not to see it as a quick project? How to get staff interested and using the intranet? Best way to find out what users need? Right metadata, etc? Processes for publishing? How to engage management? Funding? Integration of systems? Content lifecycle? CMS? Search? Maintaining relevance? Ways to structure content? Content format? (HTML vs PDF) DM vs intranet?