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Alex Manchester, Senior Consultant

Overview

Alex joined the Step Two Designs team from corporate communications research and training organization, Melcrum. He brings strong experience on the topics of intranets and KM, with specialist knowledge in the field of social computing.

Alex has advised and briefed organisations including IAG and RBS, industry organisations including the IABC and PRiNZ, and recent workshop attendees have included representatives from BHP Billiton, AMP, Vodafone, Telstra, Waikato Management School and more.

Alex’s areas of knowledge include:

  • internal communication roles and responsibilities with regards to intranets
  • specialist knowledge of social media/ enterprise 2.0 within large organizations
  • best practice in ethics, moderation, and examples of online media within businesses

Alex has strong analytical, research and interview skills developed from benchmark-setting research programs. He brings a pragmatic approach to intranet projects, combining enthusiasm and creative ideas with an ability to quickly understand business requirements and determine possible solutions.

Publications

  • Lead author – How to use social media to engage employees (Research report, Melcrum 2007)
  • Editor – KM Review (Melcrum), June 2006 – December 2007
  • Assistant editor – Transforming your intranet (research report, Melcrum 2006)

Speaking engagements

Alex is an engaging and interactive speaker and has been called “inspiring” and “highly knowledgeable” following talks he has given.

Speaking engagements have included:

  • The Melcrum Employee Engagement Conference – May 2008, Sydney, Australia
  • IAG internal communications briefing (In-house) – May 2008, Sydney, Australia
  • PRiNZ Annual Conference – May 2008, Auckland, New Zealand
  • IABC Wellington Chapter special event – November 2007, Wellington, New Zealand
  • Co-presenter – Melcrum Social Media Workshops Australia – October 2007, Sydney & Melbourne, Australia
  • Lunchtime briefing – IABC NSW, June 2007, Sydney, Australia
  • Melcrum Strategic Communication Summit – August 2007, Sydney, Australia
  • The Internal Communication Black Belt Program – November 2006, Henley Management College, UK
  • Royal Bank of Scotland Internal Communications Conference, September 2006, Edinburgh, UK