Our financial services experience
Financial services organisations are amongst the largest and most productive businesses in Australia. Often consisting of multiple business areas targeting specific client groups, the challenge can be to coordinate overall activities, and to communicate to all staff.
We have worked with the largest banks and financial services organisations in Australia, as well as key organisations internationally. Understanding the nature of business, and the unique challenges for financial services organisations, we have developed intranet strategies and KM plans.
Strategic intranet projects
One financial services organisation we’ve worked with talked of their “intranet solar system”, consisting of plants of content, orbited by moons, and surrounded by asteroid belts. The central intranet team managed several of the “planets” but not others, and there was no overall strategy or governance. Our challenge was to develop an overall framework, supporting short- and long-term intranet improvements.
This situation has been typical of our work for large financial services organisations, and our clients include:
- Commonwealth Bank, developing an overall intranet model and strategy, along with a phased approach for delivery. Alongside this, we worked with key business areas to improve their sections of the intranet.
- ANZ, creating an enterprise-wide intranet strategy and framework, supporting the bank’s growth throughout the Asian region. This addressed key challenges relating to delivering intranets in multiple countries, across multiple brands, and in multiple languages.
- Rabobank Australia, researching staff needs with a particular focus on staff in remote offices, and developing an overall strategy.
- Rabobank International, working with the global intranet team based in The Netherlands, to advise on overall intranet strategy.
- AXA UK, providing mentoring support to the central intranet team and business area intranet coordinators.
- AMP, mentoring the then intranet manager, to identify areas of strength and weakness, and to build internal expertise and knowledge.
- Westpac, providing advice and helping to shape an intranet business case for the redevelopment of the corporate intranet.
Financial services organisations of every size
Beyond major Australian banks, we have worked with a diverse range of financial services organisations, including:
- Australian Ethical Investments
- AXA Australia
- Guild Insurance
- Sunsuper
- VicSuper
Intranet Leadership Forum
Alongside our consulting work, we run the Intranet Leadership Forum, the professional community for intranet teams. Membership is diverse, from across Australia, and from the public and private sectors.
Due to the strength of financial services firms, however, they play a key role in the ILF. Current members include:
- ANZ
- Commonwealth Bank
- Guild Insurance
Join the ILF to see what other financial services firms are doing, and to learn from the best that the whole industry has to offer.
Obtain some assistance
Our services are entirely vendor-neutral, and we target our assistance from a brief engagement through to a full strategic project. We can assist with:
- reviewing a current intranet
- developing an intranet strategy
- redesigning an intranet
- selecting a suitable CMS
- reviewing information management practices
- developing a collaboration strategy
Please contact us for more information.
